Our client is seeking a highly organised and detail-focused Business Improvement Administration Assistant to join their Business Improvement team on a temporary six-month contract with the likelihood for extension beyond this.

Rate: 15.70 per hour
Hours: 35 per week

Key Duties

• Run and distribute daily, weekly and monthly performance reports.
• Process Subject Access Requests in accordance with data protection requirements.
• Maintain and update records, trackers and filing systems.
• Log, file and process complaints, appeals and investigation-related documentation.
• Collate and prepare information for management reporting.
• Ensure all records are managed and retained in accordance with organisational policies and procedures.
• Support the Business Improvement Manager with additional administrative tasks as required.

Key Responsibilities

• Reporting and Performance Information
• Produce critical business data reports using reporting systems and Microsoft Office applications.
• Record and maintain accurate data within trackers and databases.
• Distribute reports to relevant managers, departments and stakeholders in a timely manner.
• Assist in monitoring performance and supporting continuous improvement initiatives.
• Information Governance
• Process Subject Access Requests, gathering and collating relevant information.
• Ensure requests are completed within required timescales.
• Redact information appropriately and in accordance with Data Protection legislation and organisational procedures.
• Records and Case Management
• Record, file and maintain complaints, appeals and other case-related documentation.
• Ensure records are processed accurately and within agreed deadlines.
• Support the analysis of trends and reporting requirements through accurate record keeping.
• Records Retention and Compliance
• Maintain effective filing systems, both electronic and paper-based.
• Ensure records are managed in line with document retention policies and data protection obligations.
• Support compliance with relevant information management requirements.

The ideal candidate will have:

• Previous administrative experience.
• Strong attention to detail and accuracy.
• Excellent organisational and time management skills.
• Experience using Microsoft Office applications, particularly Excel and Outlook.
• The ability to handle confidential information with discretion.
• Strong communication skills and the ability to work effectively with a range of stakeholders.
• Experience of data reporting, records management or information governance processes would be advantageous.

Contract Details

• Temporary Contract: 6 months, likelt extension
• Hours: 35 hours per week
• Pay Rate: 15.70 per hour

This is an excellent opportunity to gain experience within a busy business support function, contributing to performance reporting, information governance and administrative processes for a well-established client organisation.

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