Mediator

Location: Hatfield, with travel across Hertfordshire
Salary: £28,893 - £29,679 per annum (dependent on experience)
Contract: Permanent
Hours: 37 hours per week (including some evening work)

At hyh, our vision is that every young person has a safe home from which they can grow and thrive. We work with young people who are facing homelessness or housing insecurity, helping them build stability, resilience and positive futures.

We`re looking for an empathetic, proactive and skilled Mediator to join our team and support young people and their families to navigate conflict, strengthen communication and explore positive solutions together.

This is a rewarding opportunity to make a real difference to the lives of young people aged 10-24 and their families across Hertfordshire.

About the Role

As a Mediator, you will deliver high-quality mediation services to young people and families experiencing conflict. You`ll work with family members to help them communicate effectively, rebuild relationships and identify realistic, sustainable solutions.

You`ll provide both short and longer-term mediation interventions, working collaboratively with internal teams and external partners to ensure young people receive holistic support tailored to their individual needs.

The role involves countywide travel and occasional evening work to meet the needs of young people and families.

We`re Looking For Someone Who:

• Has experience working with young people and/or families experiencing conflict
• Understands the principles and practice of mediation
• Can engage, motivate and build positive relationships with young people and families
• Is organised and able to manage a varied workload effectively
• Has excellent communication and interpersonal skills
• Demonstrates a fair, objective and non-judgemental approach
• Works well independently and as part of a supportive team
• Has good IT and administrative skills
• Is committed to equality, diversity and inclusion in all aspects of their work

• Holds a full driving licence and has access to a vehicle for business use.

A professional qualification in social work, counselling, nursing or a related field would be advantageous, as would knowledge of homelessness, children`s legislation, mental health or substance misuse.

What we offer

We value our people and want you to feel supported and appreciated. We offer:

• A collaborative, knowledgeable and supportive team environment
• 25 days annual leave plus bank holidays (rising to 28 with service)
• An extra day off to celebrate your birthday
• Holiday purchase scheme and hybrid working opportunities
• Mileage reimbursement for work-related travel
• Pension scheme and Group Life Insurance
• BHSF Health Cash Plan and Employee Assistance Programme
• Blue Light Card discounts
• Company sick pay (subject to eligibility)
• Ongoing training and development, including secondments

• Long service awards, refer-a-friend scheme and monthly staff rewards

A fair and inclusive recruitment process

We welcome all backgrounds and perspectives, treat everyone with dignity and respect, and assess applications against the role`s requirements.

Any offer of employment is subject to a satisfactory enhanced Disclosure and Barring Service (DBS) check, including a barred list check.

Ready to Apply?

If you`re passionate about helping young people and families overcome challenges, improve relationships and create positive futures, we`d love to hear from you. through our website link with your CV and a cover letter, or send a short video to our recruitment inbox. Your letter or video should explain how your skills and experience meet the essential criteria.

Closing date: 17 November 2026
In-person recruitment event: 24 November 2026 at our Hatfield office
Questions or access needs: Please email our recruitment inbox to ask any questions about the role, request information in an alternative format or discuss adjustments to the recruitment process.

Safeguarding

hyh is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This role involves a high level of contact with young people and is therefore subject to an enhanced DBS check.

Our promise to you
Herts Young Homeless promises to act with the upmost integrity and respect when it comes to handling your data and will not share your details with any other client without 1) discussing the opportunity with you first and 2) without your verbal or written consent for us to do so.

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