The Customer Services Team Leader role in Fife involves leading a team to deliver excellent service for retail customers. You`ll ensure smooth day-to-day operations, helping the business maintain high service standards and customer satisfaction.

Client Details

A company in the retail industry, based in Fife

Description

• Lead and manage the customer services team to meet performance targets.
• Ensure efficient handling of customer queries and complaints.
• Monitor and improve customer service processes and workflows.
• Provide training and support to team members to enhance their skills.
• Collaborate with other departments to address customer needs effectively.
• Analyse customer feedback to identify areas for improvement.
• Prepare and present regular performance reports to management.
• Maintain compliance with company policies and procedures.

Profile

A successful Customer Services Team Leader should have:

• Proven experience in a leadership role within customer service.
• Strong problem-solving and decision-making skills.
• Excellent communication and interpersonal abilities.
• Proficiency in using customer service software and tools.
• Ability to analyse data and generate actionable insights.
• Commitment to delivering high-quality customer service.

Job Offer

• Permanent contract in the retail industry.
• Competitive salary - dependent on the level of experience.
• Opportunity to lead a team in a customer-focused role.

If you`re interested in this role, apply now.

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