Customer Service Advisor ( Automotive Parts) - Permanent Ballyclare

Riada are currently recruiting for a full-time, Customer Service Advisor to join our client`s growing team. As a market leader in the heavy commercial vehicle sector across Northern Ireland, they offer an extensive range of aftermarket parts, truck and trailer components, accessories, and quality used parts to customers throughout the region.

Key Details:

• £31,000 per annum
• Monday to Friday, 40 hours per week
• Either 8am - 4.30pm; 8.30am - 5pm; 9am - 5.30pm; 9.30am - 6pm available and then Saturdays on a rotational basis, 7am to 11am (currently one Saturday required out of three, but this may change if team increases in size)

Key Duties:

• Act as the first point of contact for customers, providing excellent service.
• Schedule and manage service bookings, appointments, and reminders.
• Maintain accurate customer and vehicle records.
• Book PSV appointments and issue workshop job cards.
• Monitor workshop progress and support invoicing processes.
• Handle customer queries, quotations, and additional work authorisations.
• Make outbound customer care and sales calls, building strong client relationships.
• Prepare and promote maintenance contract quotations.
• Liaise with the workshop team to support efficient job planning.
• Arrange vehicle collection/delivery and update customers on completed work.
• Resolve customer concerns and ensure high levels of customer satisfaction.
• Carry out general administrative duties, including reporting, filing, and record management

Criteria:

• Relevant service reception experience or experience of working within a franchised car / heavy vehicle dealership would be desirable
• Be educated to GCSE standard or equivalent, including Maths and English
• Possess extremely strong administration skills
• Possess excellent organisational skills and the ability to adapt to changing circumstances.
• Possess the ability to communicate effectively at all levels, both verbally and written and both internally and externally
• Possess an ability to structure workload in an efficient manner
• Be able to cope working under pressure
• Must be confident with telephone communication and possess a polite and professional telephone manner
• Possess an excellent level of computer proficiency
• Be able to work effectively as part of a team whilst also possessing the ability to work effectively with minimal supervision
• Have a full driving licence
• Although not essential, some existing mechanical knowledge would be advantageous.

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