Job Title: Employee Relations Manager
Location: Remote / National
Reports to: Head of HR

Summary and Main Purpose:
The Employee Relations Manager is responsible for leading and delivering a consistent, high-quality employee relations service across the entire business, supporting both operational sites and Head Office functions.
Acting as the organisation s subject matter expert for employee relations, the role partners closely with managers to proactively and reactively manage ER matters, ensuring fair, legally compliant and commercially sound outcomes.
The role combines a hands-on operational approach, including national travel to sites, with a strategic remit focused on identifying trends and driving improvements across key people metrics such as absence, attrition, performance and capability.

Key Duties:

• Act as the national subject matter expert on all employee relations matters across the business.
• Partner with managers across operations and Head Office to provide expert guidance on disciplinary, grievance, absence, performance, capability and other ER cases.
• Travel nationally to operational sites to support and coach managers through complex ER issues, ensuring consistency and best practice.
• Lead and manage complex, high-risk and sensitive ER cases, providing clear recommendations and ensuring timely resolution.
• Ensure all ER activity is compliant with current employment legislation and company policies and procedures.
• Develop, review and update ER policies, procedures and guidance in line with best practice and legislative changes.
• Take a proactive approach to reducing absence and attrition by identifying root causes and implementing targeted interventions.
• Support the business in improving performance and capability through robust and fair processes and manager coaching.
• Deliver training and upskilling for managers on employee relations topics to build capability and confidence across the business.
• Support organisational change initiatives, including restructures, consultations and TUPE processes where required.
• Promote and embed the business s values, ensuring a positive and fair employee experience across all locations.
• Provide regular reporting and updates on ER activity, trends and risks to HR leadership.
• Undertake regular site visits and maintain visibility across the business to ensure a consistent approach to ER.
• Participate in and lead HR and business improvement projects related to employee relations and people performance.
• Complete all necessary administration for the effective management of the role.
• Undertake all other reasonable duties as required by the business.

Candidate Requirements:

• Specialist expertise in Employee Relations, with a strong track record of managing complex ER matters.
• Experience within a healthcare-related or similarly highly regulated, compliance-driven industry.
• Proven experience in a dedicated Employee Relations role, ideally within a multi-site or national organisation.
• Strong knowledge of UK employment law and its practical application.
• Demonstrable experience managing complex and high-risk ER cases end-to-end.
• Experience of supporting both operational and corporate/Head Office stakeholders.
• Confident coaching managers on ER best practice and building capability.
• Experience of supporting organisational change, including restructures and TUPE.
• Highly organised with the ability to manage multiple priorities in a fast-paced environment.
• Willingness and ability to travel nationally on a regular basis.
• CIPD qualification (Level 5 or above) or equivalent experience preferred.

If this sounds like the right fit for your next career move, I d love to speak with you!

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Or click Apply Now to be considered for this vacancy.

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