Closing Date:

Job Description

Support Coordinator

Teesside, Cleveland

Permanent, Full time (37.5 hpw)

Salary of £19,650 pa, plus Brilliant Benefits!

Empowering customers to live rewarding and happy lives. That’s when it hits home.

Due to the expansion of our team, we have a fantastic job opportunity for an enthusiastic Support Coordinator like you, to join our Central Resource Team (CRT).

Here in Teesside, Durham and Sunderland Home Group have a large number of support services, which help our customers who have individual and varying needs. 

Instead of working in one service, our CRT gives you the opportunity to work across a wide range of supported services and alongside our specialised teams, helping to enrich our customers lives.

As our Support Coordinator, you’ll help change our customer’s lives for the better by undertaking risk assessments, support planning, goal setting and regular reviews.

You’ll also create individual and personalised support plans with and for customers. Each plan will look to meet the customer’s individual needs and aspirations, making sure they meet safeguarding and confidentiality requirements.

You’ll also have responsibility for coordinating our support workers and working collaboratively with external agencies to assess and engage support for our customers.

Your future career with Home Group could start with our Central Resource Team. If you like variation in your working life, meeting lots of different people and supporting individuals then the CRT is definitely for you! No two days are the same and are always rewarding.

At CRT we like to recognise our differences and celebrate them and we encourage you to be your true authentic self.

Be yourself at Home 

Home?Group?is?committed to?tackling?prejudice and discrimination, not just for our customers, but?for our?colleagues too!?We’re super proud of our internal Diversity Networks and allies (Multicultural, LGBTQIA+ and Disability) which support colleagues from different backgrounds to be their true selves. We?recognise and celebrate our differences, together we make Home Group a great place to work!

About you

As our Support Coordinator, you’re passionate and motivated to help vulnerable people make positive changes to their lives. You’ll impress us with your passion to support others and have the ability to work on your own initiative.

You’ll promote independence and ensure the dignity, privacy and the rights of our customers by supporting them in a non-discriminatory person-centred way.

As our Support Coordinator, you’re flexible, resilient, and adaptable in your approach as you’ll work where the business needs your support.

It would be amazing if you have has a job in this type of environment before, however it’s your “can do” positive approach and enthusiasm that are critical to making this role a success. We can nurture your talent, just let us know in your cover letter why you have a passion for supporting people.

To make sure that we keep our records straight, and customers safe, it's necessary that you have good IT skills or are enthusiastic to learn.

Finally, as you’ll travel around the area to work in our services, it is essential that you have access to a vehicle (we pay your expenses to cover this use). 

When you join, you’ll need to have a valid Enhanced Check under the Disclosure and Barring Service. The great news is that we will pay for that to be done if you don’t have a transferrable one.

Our team

We are an outgoing, diverse and supportive group of individuals, always willing to lend a helping hand.

Our team is led by our amazing Senior Client Service Manager, Yvonne who has worked for Home Group since 2014. Yvonne is perfectly placed to support you as you join. She started as a Support Worker and took full advantage of all the training and experience we offer here at Home Group.

Supporting Yvonne are our two wonderful Client Service Managers Benjiee and Shannon who oversee the team on a daily basis. They started their Home Group journeys with the Central Resourcing Team and took the opportunities available to progress.

On-the-job working hours 

We aim to give you the time you need to spend doing the things that matter to you! You will have a fixed rolling rota with set rest days. Your shifts will include days, evenings, weekends, and bank holidays.

We need you to be flexible to meet the needs of our customers in all of the services throughout the area, but we strive to give you the time you need for a healthy work-life balance.

More about this job

If you’re not reading this advert on our job pages, press the APPLY NOW button to access lots of useful stuff! You can download the Support Coordinator job description, and find out more about Home Group. We’ve also got some short films that show you what it’s like to work here, and we know you’ll want to find out more about our award-winning benefits and rewards!

Applying for this job 

Don’t delay applying for this brilliant job, as we may close it early if we get lots of applications! Just upload your CV and if you have one, your covering letter (this will help us learn more about you!). If you need them, we’ve also got some great templates to help you. 

Do let us know if you’d like us to make any adjustments to support you in your application.


We strongly recommend that you do not provide your bank account details when applying for a job. If you see a vacancy on Ethnic Jobsite requesting bank account details please email webmaster@ethnicjobsite.co.uk