Supported Living Worker (CQC Services)

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Home Group

Supported Living Worker (CQC Services)

Southampton, Natalie House

Permanent, Part time (18.75 hpw)

Salary circa: £18,700 pa (pro rata) dependent on skills and experience, plus, sleep-in enhancements

From £9.50 per hour if you’d prefer to work on a casual basis

Plus, brilliant benefits! 

Empowering customers to live rewarding and happy lives. That’s when it hits home!

We have an amazing opportunity for a Supported Living Worker to join our fab and supportive team. Our fantastic CQC registered service provides support to our brilliant customers. Natalie House is a residential care home in the centre of Southampton offering 24-hour support for people with mental health diagnoses.

We provide person centred support to customers for one year enabling them to learn and develop life skills and manage their individual person-centred recovery within an accommodation support setting they live in.

The aim is for residents to move on to more independent living with ongoing four-week tailored support from the team. Natalie House adopts a whole-person approach in new models of care and is leading the way for future recovery services.

You’ll support our customers to live their day to day lives as independently as possible. The team will tell you that no two days are ever the same because everything we do is “person centred” around our customers. You might help with personal care (like bathing and issuing medication) in the morning and supporting them to attend college in the afternoon. We even help customers to go on holiday!

This job is so rewarding, you’ll go home each day knowing that you’ve made an amazing difference to vulnerable people’s lives.

Customer quote

“Natalie House is a safe & secure environment and my recovery has been helped by the friendly and supportive staff.”

About our team

Our team describe themselves as friendly and approachable. In fact, when new members have joined us, it’s been said that they felt welcomed from day one! You really want to join a team that is as fab, and team spirited as ours!

We’re also super passionate about supporting customers and celebrating their achievements. To us were not just a team we’re a ‘work family’. Our manager is Paula she has been with Homegroup for 14 years starting as a Support Coordinator with progression and coaching into a Registered Managers role. There are 10 of us in the team and we don’t just love to support our customers, we’re there for each other too!

To be successful in our roles we need plenty of cake, we enjoy celebrating with our special vintage afternoon creams teas, Lianne loves to bake, Paula enjoys showcasing her tea sets, Tina has introduced us to Earl Grey, Lisa is a connoisseur of strawberries and jam, as a team we all encourage and inspire each other to enhance all our creative ideas.

Working hours

We provide 24-hour support to our customers each day and every day. You’re contracted to work an average of 18.75 hours a week on a rolling rota. The rota will include weekends and bank holidays and will normally consist of a long shift covering overnight (there will roughly be three of these per four week period) as well as some early and evening shifts too.

We need you to be flexible to meet the needs of our customers, but we aim to give you the time you need to spend time doing the things that matter to you! There will also be plenty of opportunity for you to carry out overtime shifts, should you feel you want to.


Looking for a more flexible working pattern? You can also join us on a flexible basis by being part of our bank. You can work hours that fit around your current commitments or even pick up some additional shifts to your main role to earn some extra cash and get paid on a weekly basis.

About you

You’re passionate and motivated. To you providing care and support is more than just a job, you make every customer feel valued and respected. You’re compassionate and use your unique empathy and creativity skills to help our customers reach their full potential. Treating your customers with integrity, you ensure that they always maintain their dignity. 

We help our customers to achieve their potential, long term goals and to live their best life. You’ll play your part by assisting in the delivery of tasks that are based on our customers personal support plans. You’ll work with our Senior Support Workers and external agencies to support our customers. You can see what it’s like to work in a service like this in our great video.

To keep our records straight, and customers safe, it's really important that you are technologically savvy (or at the very least not a technophobe!)

To make sure our customers are well supported, it’s important that you have worked in a mental health service type or supported housing environment before. You have a great understanding of professional boundaries, responsibility for safeguarding, risk assessment, confidentiality and have experience in case management.  Don’t worry, we won’t drop you in the deep end, we’ll help to you understand how things work at Home Group!

When you join, you’ll need to have a valid Enhanced Check under the Disclosure and Barring Service. The great news is that we will pay for that to be done if you don’t have a transferrable one.

In line with current Government legislation for CQC Registered Care Homes you must be fully COVID-19 vaccinated to work in this service, unless you are exempt. A job offer will be subject to providing evidence of this condition of employment.

Want to know more?

If you’re not reading this advert on our careers pages, press the APPLY NOW button to access lots of useful stuff! You can download the supported living worker job description, and find out more about Home Group. We’ve also got some short films that show you what it’s like to work here, and we know you’ll want to find out more about our award winning benefits and rewards package!

To apply

Don’t delay applying for this brilliant job, as we may close it early if we get lots of applications! Just upload your CV and if you have one, your covering letter (this will help us learn more about you!). If you need them, we’ve also got some great templates to help you.

You’re unique!

Home Group play a big part in tackling prejudice and discrimination, not just for our customers, but colleagues too! You can be yourself here, as we value everything that makes you unique. So, whatever your age, race, sexuality, disability, religion, or gender identity, we recognise and celebrate our differences. Together we make Home Group a great place to work!

Apply Now

Home Group is an equal opportunities employer and welcomes applications from all sections of the community.

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