Senior HR Process Advisor

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Kaplan International

We’re looking for a Senior HR Process Advisor to join our team. This is a generalist role with a focus on process and operations improvement projects. 

This role will allow you to identify where efficiencies are needed and truly drive the change within the team and wider business. You will have the opportunity to play an important role in planning and delivering these HR projects. You will also

is also provide first and second line support for employees and managers; and advice for line managers of varying levels of people management experience, with a range of employee matters.  As a global education provider employing teachers, non-teaching college staff and people across all the corporate business functions, it’s a varied and interesting environment in which to apply your HR knowledge and develop your career.


Reporting to the HR Business Partner and working alongside an HR Advisor, your responsibilities will include:

Identifying and improving processes and procedures for HR Operations
Managing people-related, business improvement projects including the creation and maintenance of process documentation, including standard operating procedures for our teams across our national college locations.
Joining business improvement project teams with other groups in the business, to provide advice and insight from the people operations perspective
Develop analysis using a range of HR data and where appropriate produce/ coordinate findings in support of HR metrics/KPIs
Contributing ideas on how to use Workday for maximum efficiency and ROI
Working with payroll colleagues to ensure an efficient and accurate processing of starters, leavers and amendments
Working with stakeholders to agree KPIs and set up reporting which help them to improve business performance
Coordinating the annual cycle of policy review and in collaboration with the wider HR team, creating, implementing and reviewing HR policies and procedures
Delivering the annual compensation and bonus cycle for the Pathways business
Providing advice and solutions for HR-related issues including performance management, employee relations, recruitment, business transformation and change management
Talking through and providing guidance to line managers for all employee relations matters including disciplinary process, appeals and grievances
Coaching and counselling managers on how to manage performance issues, resolve conflict and support staff effectively
Developing line managers to handle employee relations issues more effectively
Providing ‘hands-on’ support and management of complex cases
Conducting key HR processes eg annual performance reviews, pay reviews – effectively and within agreed deadlines
Managing absence, by helping managers to identify issues and improve areas of concern
Collaborating with HR colleagues to create training programmes to increase skill levels in important areas
Analysing employee engagement scores and assisting managers with plans to improve areas of concern
Deputising for the HR Business Partner at meetings across our UK locations

Candidate profile

You will have experience working within an HR Operations team or working in a stand-alone HR Generalist role

Strong knowledge of UK employment legislation and best practice
Strong experience in proactively identifying development areas and improving HR processes
Proven ability to implement and evaluate operational HR improvement projects
Skilled in all MS Office applications with particular ability to use Excel effectively for reporting and analytics including the creation of vlookup's, pivot tables and IF statements.
Employee relations experience
Ability to manage workload under pressure and to deadline
Skilled in influencing and coaching staff
Able to build rapport, listen and use a consultative approach with staff at all levels in the business
Clear, positive communicator – whether orally or in writing
Able to establish credibility, with courage to challenge where needed
Strong attention to detail
Pragmatism and commercial awareness
Motivated to perform to a high level
Great proble solver
Experience and solid understanding of payroll process
In-depth understanding of and experience of running effective compensation processes.

Relevant HR qualification
Preferably CIPD qualified
Evidence of continuous professional development
About Us

The HR team at Kaplan International supports two global education businesses employing staff across teaching, operations, finance, marketing, IT, sales and customer service. From hourly paid teachers to commission-based sales staff, from C-level executives to subject matter experts in academic disciplines, the HR landscape at Kaplan International is truly diverse.

Kaplan International is made up of two divisions: Kaplan International Languages and Kaplan International Pathways. Kaplan International Languages offers a range of products from English language courses to University preparation programmes across the globe. Kaplan International Pathways operates in partnership with leading universities across the UK to deliver high-quality pathways programmes for students wishing to enter UK and US bachelors and masters programmes.

To Apply: 

Please submit a CV and covering letter explaining why you believe you are suitable for the role. We do read covering letters so please don’t skip this vital part of the application process!

Closing date: 30th September 2021

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Kaplan International is an equal opportunities employer and welcomes applications from all sections of the community.

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