Housing Concierge

  • Location:
    County Durham
  • Salary:
    £18,576 pa
  • Closing date:
    30/09/2021
  • reference:
    211389

Home Group

Waking Nights Housing Concierge

County Durham, West Cornforth

Full Time, (37.5 hours per week), Permanent

Spot Salary of £18,576 pa 

£9.50 per hour if you’d prefer to work on our bank on a casual basis

Plus, brilliant benefits!

Enabling our customers to live safely. That’s when it hits home!

We have fabulous opportunity for you to join our awesome team. We support our brilliant customers who have mental health support needs.

They live in a community based setting, with most of our customer living in single occupancy flats within walking distance of our core house.

We help our customers develop and build on their skills to help them move on into their own tenancy. This can include help with practical tasks such as cooking and cleaning, but also, learning to live with their mental health diagnosis or developing coping strategies.

About our team

You’ll be working alongside our fabulous team who are super passionate about supporting customers to reach their goals and celebrating their achievements. To us were not just a team we’re a ‘work family’. Our manager is David, he’s worked at Home Group for a whopping 10 years and has a wealth of knowledge and experience to share with you.

There are 9 of us in the team and we don’t just love to support our customers, we’re there for each other too! In the team we have Gemma, Sonia, Sam, Lyn, Kristian, Beckie and Mark, between us all there is over 50 years of experience! We all have our own hobbies and interests too, from football, crafts, music, gardening, and whittling! We can’t wait to welcome you into our awesome team!

Working hours

We provide 24-hour support to our customers each day and every day. You’ll work on a rota basis between the hours of 9pm and 08:15am and take your turn working weekends and bank holidays. We need you to be flexible to meet the needs of our customers, but we aim to give you the time you need to spend time doing the things that matter to you!

Bank

Looking for a more flexible working pattern? You can also join us on a flexible basis by being part of our bank. You can work hours that fit around your current commitments or even pick up some additional shifts to your main role to earn some extra cash and get paid on a weekly basis.

About you

As our Housing Concierge you’ll play a really important role in supporting the smooth running of our services. You will ensure the safety and securing of our buildings and of our customers, and make sure we get on with our neighbours!

You’ll get involved in lots of different activities which will include monitoring CCTV, regularly patrolling the premises, monitoring visitors to and from the building and ensuring tenancy conditions and service rules are adhered to.  As our Housing Support Concierge, you’ll also provide out of hours cover being the first point of contact for our clients during the night and at times we’ll also need you to do some general cleaning duties too.

You’re passionate and motivated to help vulnerable people make positive and lasting changes to their lives. You’ll impress us with your ability to work on your own initiative.

To make sure that we keep our records straight, and customers safe, it's really important that you are technologically savvy (or at the very least not a technophobe!)

To make sure our customers are well supported, it’s preferred that you have worked in a supported housing environment before. Don’t worry, we won’t drop you in the deep end, we’ll help to you understand how things work at Home Group!

When you join, you’ll need to have a valid Enhanced Check under the Disclosure and Barring Service. The great news is that we will pay for that to be done if you don’t have a transferrable one.

Want to know more?

If you’re not reading this advert on our career’s pages, press the APPLY NOW button to access lots of useful stuff! You can download the Housing Concierge job description, and find out more about Home Group. We’ve also got some short films that show you what it’s like to work here, and we know you’ll want to find out more about our award winning benefits and rewards package!

To apply

Don’t delay applying for this brilliant job, as we may close it early if we get lots of applications! Just upload your CV and if you have one, your covering letter (this will help us learn more about you!). If you need them, we’ve also got some great templates to help you.

You’re unique!

Home Group play a big part in tackling prejudice and discrimination, not just for our customers, but colleagues too! You can be yourself here, because we value everything that makes you unique. So, whatever your age, race, sexuality, disability, religion, or gender identity, we recognise and celebrate our differences. Together we make Home Group a great place to work!

During Covid

We’re continuing to deliver services for our customers during the COVID-19 pandemic, and our brilliant colleagues are at the very heart of making that happen. We’re doing things a little differently for the moment, so to keep everyone safe, we’ll engage with you digitally where possible. Check out our awesome video to find out more on how our colleagues have felt supported here during the outbreak.

Apply Now

Home Group is an equal opportunities employer and welcomes applications from all sections of the community.

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