Service Desk Analyst

About the role

We’re looking to hire a talented IT professional to join our team as a Service Desk Analyst. You’ll work to diagnose and resolve technical incidents/requests at first level in a customer service-oriented team environment. In addition, to supporting IT support to second level teams in order to ensure agreed service levels are met across the business.

As part of the role, you will be the focused single point of contact to end users reporting IT related incidents and requests. Diagnosing and resolving technical problems at first level, in addition to identifying service and process improvements to enhance the customer experience. You will provide a service in line with the Team’s rota and ensure the phone service is covered between 8am and 5pm.

What we’re looking for 

If you’re interested in joining a team that lies at the heart of what OS is about, we’re looking for someone that can demonstrate skills and experience in:

Microsoft Office skills – Outlook, Word, Excel

Windows 7 / Windows 10

Investigative and problem-solving skills

Organisational skills, with the ability to prioritise task and deliver to deadlines

The rewards 

We want you to love what you do. That’s why our benefits package rewards a job well done. We’ll give you: 

Salary: £21,242 - £23,740

Performance related bonus

A competitive pension scheme

37 hour working week (with flexible working options)

25 days annual leave - (30 days after five years) bank holidays and an extra 3 over Christmas

Plus, a suite of excellent additional benefits

Location

This role will be based at our state-of-the-art Headquarters in Southampton. However, all our people, where they can are currently working from home and we recognise the future need to be flexible. As such we are open to applications that can deliver work remotely where appropriate.