Customer Driver

  • Location:
    Newcastle Upon Tyne
  • Salary:
    Competitive Salary
  • Closing date:
  • reference:

East Coast Trains

Customer Driver (Fully Qualified Train Driver)

Who we are:

New, Digital, Sustainable

We are East Coast Trains Limited (ECTL), a brand-new transformational, innovative and digital open access train company who will provide regular, cost effective 100% electric train travel between London and Edinburgh from Oct 2021.  We will be an alternative to flying that is cheaper, kinder to the environment and just as time effective as taking a domestic flight.

People Focussed

Our people are our key to success.  We need an engaged, empowered, multiskilled and flexible family of colleagues who live and breathe our East Coast Trains Limited values of:

Fresh thinking and Innovation to delight customers
Service performance and excellence in everything we do
Challenging and disrupting industry norms
Collaborative and consistent in what we do
Lean and agile in our approach
Providing a healthier, safer and environmentally sustainable approach to everything we do
We value diversity. We are a progressive and inclusive employer. We value differences such as age, gender, LGBTQ+, ethnicity, religion, and disability.  All our colleagues have a voice and are supported to be their authentic selves at work. There is no demarcation of roles and all our colleagues are empowered. 

We  are an inclusive employer and open to considering flexibility in all our roles, from a full-time part time and flexible perspective.  Please talk to us at interview about any flexibility you need. We can't promise to give you exactly what you want, but we do promise not to judge you for asking.

There is more information about us here.

About the role:

Our commitment is that we will provide great value services, direct to city centres, whilst also building relationships with local communities along the route.  As a Customer Driver, you will drive the train in a safe and efficient manner whilst conducting yourself in a way which is consistent with the professional and customer focused objectives of the company.

The key responsibilities of the role will include, but are not limited to:

Prepare, drive and dispose of traction units safely, using the prescribed techniques as set out in the appropriate instructions.
Remain on duty during the hours specified. When train services are disrupted, or through other reasons delayed and booked duties cannot be adhered to, the role holder must ensure that the appropriate managers are informed and respond accordingly.
Communicate effectively with colleagues and other railway interfaces to ensure the safe and smooth running of the train service
Report any irregularities in line with the Rule Book. Be the ‘eyes and ears' of the company while carrying out duties.
Ensure optimal customer care throughout the journey by providing timely, informative announcements and inputting the necessary codes into any automatic Customer Information equipment.
Maintain the cab environment, and any other areas worked in, in a clean and tidy condition
Overall - To undertake activities as directed by the line manager to maximise every opportunity to delight our customers.'

About you:

Do you have excellent concentration and observation skills?  You will have a safety conscious approach to work with a proven safety record, whilst maintaining a focus on the customer.  You will act as an ambassador of ECTL, to promote our image and deliver a great customer experience at all times.

Although there are no formal educational requirements for this role, you must be:

A minimum of 20 years old
You must hold a European Train Driving Licence
Flexible in the hours you are available to work. The role of Customer Driver will also require some stay away from home.

What you'll get in return:

Great Personal Package

The opportunity to develop and progress your career

A competitive salary

A Defined Contribution Pension with a minimum of 10% contribution (5% employer and 5% employee)

25 days Holiday plus National Bank Holidays

Travel Offers for Bus and Rail*

Payroll Giving – donate directly from your pay to a Charity of your Choice

Shopping Discounts including discounts and cashback on electrical goods, your weekly shop, holidays, cinema trips, car insurance, upgrading your mobile and lots more

All employee Share Schemes*

Save as You Earn - gives you the opportunity to save a regular amount each month for three years. At the end of the savings period, you can use your savings to buy shares at a discounted price set at the start of the Scheme or take your savings as cash.

Buy as You Earn - allows you to buy shares each month, with 2 free ‘matching' shares for each 3 shares you buy. You can vary the amount you save or stop it at any time. You need to participate in the scheme for at least 3 years in order to receive the matching shares.

Employee Assistance Programme – free, confidential employee support service provided by an independent provider

*after 6 months of employment

Interested? If you do have any questions or require a full role profile, you can contact us directly at

Apply Now

East Coast Trains is an equal opportunities employer and welcomes applications from all sections of the community.

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