Senior Creditor Liaison Policy Officer

  • Location:
  • Salary:
    £38,081 plus
  • Closing date:
  • reference:

Citizens Advice

Flexible within England & Wales
Job reference: 000863
Location: Flexible within England & Wales
Salary: £38,081 plus £3,520 London allowance (if applicable)
Employment type: Permanent
Department: Policy Team
Hours per week: 36.25
Interview date: Between the 4th and 16th January
Contract Duration: Not specified

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

We particularly welcome applications from disabled and Black Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

We are recruiting a Senior Creditor Liaison Policy Officer to join our Consumer and Public Services team. People who come to Citizens Advice for support are five times more likely to be in poverty. Our team tries to help solve people's problems by tackling practical problems that improve our clients’ financial health. In recent years, we've done this by:

Helping reduce the bills paid by loyal and vulnerable customers in essential markets by £260m
Persuading regulators to introduce a cap on certain high cost credit products, which have reduced costs by £60m
Lobbied for the introduction of a ban on letting fees, which has saved renters £13m a month

Our team is now at the forefront of the organisation’s advocacy response to the coronavirus pandemic. Our organisation is unique. We directly help 2.7 million people to solve their problems each year. Through these interactions we see first hand, and in real time,  the problems faced by people across England and Wales. We spot emerging issues quickly, often even before government - a particularly crucial role we’re playing at the moment. This makes us uniquely placed to develop effective solutions and influence government, regulators and industry.

You’ll be joining the team at a challenging time for the people who come to us for support and will quickly be leading influential policy research projects that you’ll design to make an impact on government and other policymakers’ decisions.

You will have strong analytical and research skills and the drive to change policy, working with our world-class news and public affairs teams to ensure these changes happen. 

Please note, in the event of a high number of applications, we reserve the right to close the application early. 

The National Citizens Advice Operates from offices in England and Wales, with 5 regional offices based in Cardiff, London, Birmingham, Leeds, and Liverpool, therefore all successful applicants must be based within England or Wales.

Apply Now

Citizens Advice is an equal opportunities employer and welcomes applications from all sections of the community.

PLEASE NOTE: We strongly recommend that you do not provide your bank account details when applying for a job.
If you see a vacancy on Ethnic Jobsite requesting bank account details please email