Support Worker

  • Location:
    West Midlands
  • Salary:
    £20,000 pa
  • Closing date:
  • reference:

Home Group

Support Worker


Permanent, Full or part time hours available (37.5 hpw if full time)

Starting salary up to £20,000 pa pro rata based on skills and experience plus Sleep-In and On-Call enhancements.  Salary rising up to £24,000 pa pro rata in post.  

Delivering support with a difference. That’s when it hits home.

At Home Group it’s critical we continue to deliver services for our customers during the COVID-19 outbreak, and our awesome colleagues are at the very heart of making that happen.  We're doing things a little differently at the moment, so to keep you and our customers safe, we’ll engage with you digitally.

We have a rewarding opportunity for you to join our Transforming Care team, helping our brilliant customers to live a fulfilling life in their own home within the local community.  Our team support customers who have complex support needs which may include autism, communication differences, learning disabilities, complex mental health conditions alongside ongoing physical health challenges.

As part of our new team of Support Workers, you’ll be assisting two wonderful, yet complex young men who are brothers and in fact twins!  They are autistic and love spending time indoors and outdoors doing the things they enjoy and are important to them. They have sensory processing difficulties and often seek out sensory feedback to help them regulate their emotions including playing music, exposure to running water, seeking out and repeating movements that are purposeful for them and other activities individual to them both.  This could be walking in the park, enjoying the experience of being in a swimming pool or going out for a supported drive in the countryside.

Understanding how these fantastic young men respond to sensory messages is important to be aware of, as sometimes sounds and smells as well as touch can feel different for them and be over stimulating or something that they seek out.  With the understanding and the help of our Team Leaders and clinical team, you’ll help coordinate activities and experiences meaningful to them and for them, so that they can participate in their favourite things as well as trying out new things that have been identified as aspirations for the future.

You’ll be part of our brilliant new team providing support that is person-centred, recognises someone’s past life and experiences and builds on their strengths.  You’ll be helping them to enjoy the best quality of life and live as independently as possible. You’ll provide consistent customer focused support and routines underpinned by predictability, effective ways to communicate determined by customer preference.  You'll use your knowledge of our customers strengths, along the support of their amazing parents to maximise opportunities.  You’ll be patient, have a calm disposition, great listening skills as well as remaining assertive and encouraging.   

About our team

You’ll report to Deb our Registered Manager who has worked for Home Group for 5 years.  Deb has loads of experience in working with customers with both mental health and learning disabilities.  Outside of work you’ll find her watching her local football team, spending quality time with her family and just loves cooking for friends.  

Where you’ll work

You’ll work with our customers transitioning to their own home in Birmingham as well as assisting them in the community. Ideally you’ll have a full current driving licence and access to a vehicle or if not willing to use public transport to support them and we’ll pay your expenses to cover this. 

Working hours

Our customers’ need support 24/7 to meet their needs, so you’ll take your turn working on a rota which could include working days, evenings, weekends, bank holidays and waking nights. You may also be required to do sleep ins in which an enhancement will be paid.  As we’re asking you to be flexible for our customer, we’ll also give you the time back that you need to spend time doing the things that matter to you! 


Looking for a more flexible working pattern? You can also join us on a flexible basis by being part of our bank.  That way, you can work hours that fit around your current commitments or even pick up some additional shifts to your current role to earn some extra cash.  Check out our job advert for this too!

About you

You’re passionate and motivated to help our customers with any aspect of their day to day living. You’ll impress us with your ability to work in a person centred, strengths-based way, enabling your customers to enjoy the best possible quality of life.  You’ll help change their life for the better by involving them (and their support network) in working towards their aspirations and achievements. You’ll use our exciting new support practice model ‘LIFE’ (Living Independently, Feeling Enabled) to deliver brilliant support by working closely to develop their own individual LIFE book.  We’ll tell you all about it when we meet you!  You’ll provide personal care in a strengths-based way to facilitate greater independence, as well as use creative solutions, and assistive technology where available, to support independence.

It’s important that you have worked in a similar role before, are willing to provide personal care and have experience of helping customers to reach their full potential.  Holding level 2 or equivalent in Health and Social Care (or be willing to study for this with our support), you’ll have a great knowledge of professional boundaries, safeguarding, risk assessment and working with personalised support plans. 

When you join, you’ll need to have a valid Enhanced Check under the Disclosure and Barring Service. The great news is that we will pay for that to be done if you don’t have a transferrable one.

How we’ll support you

Don’t worry, we won’t drop you in the deep end, we’ll nurture your talent, help you understand how things work here and you’ll have a fantastic induction with ongoing learning and development!  You’ll be trained to keep an eye on customer’s mental and physical health, identifying any signs of deterioration, and take positive risk management to ensure our customers health and wellbeing. 

We want you to get the right balance and to be and feel always at your best to continue to deliver brilliant outcomes for our customer.  So your wellbeing and taking time back when you need it too is our top priority!

Want to know more?

If you’re not reading this advert on our careers pages, press the APPLY NOW button to access lots of useful stuff! You can download the PBS Support Worker job description, and find out more about Home Group. We’ve also got some short films that show you what it’s like to work here, and we know you’ll want to find out more about our award winning benefits and rewards package!

To apply

Don’t delay applying for this brilliant job, as we may close it early if we get lots of applications! Just upload your CV and if you have one, your covering letter (we want to know more about you!). If you need them, we’ve also got some great templates to help you.

You’re unique!

Home Group play a big part in tackling prejudice and discrimination, not just for our customers, but colleagues too! You can be yourself here, because we value everything that makes you unique. So, whatever your age, race, sexuality, disability, religion, or gender identity, we recognise and celebrate our differences. Together we make Home Group a great place to work!

Apply Now

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