Support Coordinator

  • Location:
    Tyne And Wear
  • Salary:
    £18,100 to £19,450 pa
  • Closing date:
  • reference:

Home Group

Support Coordinator

Permanent, Full Time (37.5 hours per week)

Salary of £18,100 to £19,450 pa [Pro-rated]

£9.00 per hour if you’d prefer to work on our bank on a casual basis

You also get to use our award winning benefits package!

Empowering customers to live rewarding and happy lives. That’s when it hits home.

We have a fabulous opportunity for you to join our awesome team. We support our brilliant customers, who have been referred to our fab supported accommodation service by the Housing Advise Centre in Newcastle. All of our customers are women over the age of 18 and are facing a significant crisis in their lives. We are there to accommodate, support and help them through this difficult time. They live in a purpose built, modern building in Byker with self-contained en-suite facilities that we are super proud of. In fact we are obsessed with Home Groups Hotel @ Home standards, where we provide exceptional accommodation. We are expanding our service to acquire a number of dispersed, self-contained flats in the East End of Newcastle. We are also in the process of refurbishing an amazing 6 flat property in Jesmond to add to our portfolio. We want the absolute best for our customers. From the moment they are referred to our service, we start the process of assessment to make sure that when that person comes to live with us, we are able to provide the person centred support that they need. Along with our newly appointed clinical leads, we will try to ensure that every customer benefits from their stay with us - and you will play a pivotal role in this journey by coordinating the support provided. We want every customer to be able to believe that they can achieve their aspirations - whatever they might be. Your role is to help them to build the skills, resilience and tools to help them along on their journey.

Customer quote

“On my arrival at the service and throughout my stay the staff were so welcoming. Without their support I wouldn’t have been able to get through such a tough time and be the person I am today."

About our team

You’ll be working alongside our fabulous team who are super passionate about supporting customers to reach their goals and celebrating their achievements.  To us were not just a team we’re a ‘work family’. Our manager is Fintan who has been at the service for over 3 years now but has worked at Home Group Care and Support services for over 25 years. So he should know a thing or two about how a great supported accommodation service should look! There are 12 of us in the team and we don’t just love to support our customers, we’re there for each other too! There are too many of us to name but we are all passionate about our service and we are so proud of the outcomes that we work so hard with our customers to achieve. The one thing that stands out with this team is the welcome and guidance that all new members receive when they join.  

 Working hours

You’ll work on a rota basis between the hours of 7am - 8.30pm and take your turn working days, evenings, weekends and bank holidays. We need you to be flexible to meet the needs of our customers, but we aim to give you the time you need to spend time doing the things that matter to you!


Looking for a more flexible working pattern? You can also join us on a flexible basis by being part of our bank.  You can work hours that fit around your current commitments or even pick up some additional shifts to your main role to earn some extra cash and get paid on a weekly basis.

About you

You’re passionate and motivated to help vulnerable people make positive and lasting changes to their lives. You’ll impress us with your ability to work on your own initiative, positively influencing people from all different backgrounds. You’ll help change our customer’s lives (and our services) for the better by undertaking risk assessments, support planning, goal setting and regular reviews. You’ll create bespoke and personalised support plans with and for your customers.  Each plan will look to meet our customer’s individual needs and aspirations, making sure they meet safeguarding and confidentiality requirements. You’ll also have responsibility for coordinating our support workers, apprentices and volunteers, and working collaboratively with external agencies, to assess and engage support for our customers. We empower our customers to develop the independent living skills they need, to successfully move on. Together we’ll make a difference! To make sure that we keep our records straight, and customers safe, it's really important that you are technologically savvy (or at the very least not a technophobe!) You’ll be given the latest IT kit, which could include a Surface Pro tablet and smart phone, supported by our new online integrated IT system which means that you don’t have to be in the office as you can complete support plans on the go. To make sure our customers are well supported, it’s important that you have worked in a supported housing environment before. Don’t worry, we won’t drop you in the deep end, we’ll help you to understand how things work at Home Group!


As this is a community based role, you’ll need to travel around to spend time with your customers. You could do this role using public transport, or if you drive and have access to a car that would also be amazing! (We pay your expenses to cover this use!)

If you are successful, we need you to have an Enhanced Disclosure Check through the Disclosure and Barring Service which we’ll pay for. 

Want to know more?

If you’re not reading this advert on our careers pages, press the APPLY NOW button to access lots of useful stuff! You can download the Support Coordinator job description, and find out more about Home Group. We’ve also got these brilliant videos that show you what it’s like to work here, and we know you’ll want to find out more about our award winning benefits and rewards package!

To apply

Don’t delay applying for this brilliant job, as we may close it early if we get lots of applications! Just upload your CV and your covering letter (don’t forget to attach this, as we really want to know more about you!) If you need help, we’ve also got some great templates available.

You’re unique!

Home Group play a big part in tackling prejudice and discrimination, not just for our customers, but colleagues too! You can be yourself here, because we value everything that makes you unique. So whatever your age, race, sexuality, disability, religion, or gender identity, we recognise and celebrate our differences. Together we make Home Group a great place to work!

Apply Now

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