Customer Service Advisor

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Direct Line Group

The role

We’re proud to be number 3 in The Sunday Times 25 Best Big Companies to Work For 2019.

Our salary package starts from £20,710 - £22,628 depending on experience and includes a 9% pension contribution.

You’ll also have an opportunity to earn an additional bonus between £1,200 to £3,600 per annum (dependant on the role and your performance).
What we’re looking for:

Our Customer Advisors are the first point of contact for many and we have a variety of teams that are here to support them each day. We're looking for people to join our Customer Service, Sales, Retention or our Pet and Travel teams.

As an advisor you will interacting with a wide variety of people every day, so you'll need to be able to adapt your approach, listen and understand our customer needs, as well as capturing information and providing a phenomenal level of service.

What you’ll be doing:

All our Customer Advisor roles are very similar. You’ll be taking care of customer queries, supporting with insurance renewals and talking through the benefits of additional insurance products and services. Whether that it across our Direct Line, Churchill, Green Flag or Privilege brands you'll work with some great people and make a difference to our customers.

These roles are phone based, the days will be busy, but they’ll fly by! You’ll need to be upbeat and adapt to change well. There will be plenty of opportunity to develop your skills, take on additional learning to build an amazing career here.

You don’t need to have previous experience for these roles, but if you do we’ll review your experience and pay dependant on this.

What hours will you be working?

We are here when are customers need us and this can be at different times of the day over Monday to Sunday. These roles do work on a full-time shift basis, that we can talk you through in more detail.

37.5 hour working week

Shifts between Monday - Friday 08:00 – 21:15, Saturday 09:00 – 17:00 and Sunday 10:00 – 17:00

What we’ll give you:

Come join us and you’ll find yourself in the middle of one of the most on-the-go teams in the business. We’re always encouraging internal development and you’ll have access to loads of learning opportunities, events and conferences to build your industry knowledge. We also have team lunches, wellness walks and team nights out.

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