Housing Concierge

  • Location:
    Tyne And Wear
  • Salary:
    £17600 pa or £9
  • Closing date:
  • reference:

Home Group

Housing Concierge
Railway Terrace
Full Time (37.5 hpw) Permanent
Spot Salary of £17600 pa or £9 per hour if you’d prefer to work on our bank on a casual basis
You also get to use our award winning benefits package
Enabling our customers to live safely. That’s when it hits home!
We have fabulous opportunity for you to join our awesome team. We support our brilliant customers who have multiple and complex support needs.
They live in a 24/7 supported accommodation.
We help our customers address issues around mental health, substance misuse and offending by working closely with other agencies and supporting our customers to build independent living skills to enable them to move on to independence.
Customer quote
Thanks to the support I have received have been able to rebuild relationships with my family and have moved on to appropriate accommodation and addressing my substance misuse.
About our team
You’ll be working alongside our fabulous team who are super passionate about supporting customers to reach their goals and celebrating their achievements.  To us were not just a team we’re a ‘work family’. Our manager is Sean Beattie, who has worked for Home group for four years. There are 17 of us in the team and we don’t just love to support our customers, we’re there for each other too!
Working hours
We provide 24-hour support to our customers each day and every day. You will work permanent twilight hours and waking nights on a rota basis between the hours of 8pm and 8am on 4 on 4 off basis including weekends and bank holidays.
Looking for a more flexible working pattern? You can also join us on a flexible basis by being part of our bank.  You can work hours that fit around your current commitments or even pick up some additional shifts to your main role to earn some extra cash and get paid on a weekly basis.
About you
As our Housing Concierge you’ll play a really important role in supporting the smooth running of our services.  You will ensure the safety and securing of our buildings and of our customers, and make sure we get on with our neighbours!
You’ll get involved in lots of different activities which will include monitoring CCTV, regularly patrolling the premises, monitoring visitors to and from the building and ensuring tenancy conditions and service rules are adhered to.  As our housing support Concierge you’ll also provide out of hours cover being the first point of contact for our clients during the night and at times we’ll also need you to do some general cleaning duties too.
You’re passionate and motivated to help vulnerable people make positive and lasting changes to their lives. You’ll impress us with your ability to work on your own initiative.
If you’re not the biggest fan of technology, that’s not a problem to us. You do need to know that we are quite a high tech company and most of our application process and mandatory learning are online. However we’re glad to support you, if you need help.  
It would be amazing if you have worked in this type of environment before, however it’s your “can do” positive attitude and enthusiasm that are critical to make this role a success. We can nurture your talent, just let us know in your cover letter why you have a passion for working here!
If you are successful, we need you to have an Enhanced Disclosure Check through the Disclosure and Barring Service which we’ll pay for.
Want to know more?
If you’re not reading this advert on our careers pages, press the APPLY NOW button to access lots of useful stuff! You can download the Housing Concierge job description, and find out more about Home Group. We’ve also got these brilliant videos that show you what it’s like to work here, and we know you’ll want to find out more about our award winning benefits and rewards package!
To apply
Don’t delay applying for this brilliant job, as we may close it early if we get lots of applications! Just upload your CV and your covering letter (don’t forget to attach this, as we really want to know more about you!) If you need help, we’ve also got some great templates available.
You’re unique!
Home Group play a big part in tackling prejudice and discrimination, not just for our customers, but colleagues too! You can be yourself here, because we value everything that makes you unique. So whatever your age, race, sexuality, disability, religion, or gender identity, we recognise and celebrate our differences. Together we make Home Group a great place to work!

Apply Now

PLEASE NOTE: We strongly recommend that you do not provide your bank account details when applying for a job.
If you see a vacancy on Ethnic Jobsite requesting bank account details please email webmaster@ethnicjobsite.co.uk