Lead Support Worker

  • Location:
  • Salary:
    £19,100 pa rising to £23,500
  • Closing date:
  • reference:

Home Group

Lead Support Worker
Part Time (35 hours per week)
Salary £19,100 pa rising to £23,500, dependent on experience and through length of service (pro-rota)
£9.00 per hour if you’d prefer to work on our bank on a casual basis
You also get to use our award winning benefits package

Empowering customers to live rewarding and happy lives. That’s when it hits home.
We have fabulous opportunity for you to join our awesome team. We support our brilliant customers who have a history of offending, so if you have a passion for Offender Management and if you thrive in a challenging but hugely rewarding environment then this opportunity could be for you! Our customers are unique, and very different in their own ways and in how we support them, but they all have varying support needs - our colleagues say that no two days are the same!
Oakfields is a well-established service within Exeter. We work closely with the National Probation Service and the PPU. 
We support our customers who have recently been released from the Justice system.  We help our customers to gain independence within the community and to build on the support networks and skills to move on to independent living. Our service provides a person centred support package that supports customers in their own living environments, to learn and develop life skills, manage their own risks and outcomes with the aim for them to move on to their own accommodation.

About our team
You’ll be working alongside our fabulous team who are super passionate about supporting customers to reach their goals and celebrating their achievements.  To us were not just a team we’re a ‘work family’. Our manager is Richard, who has worked for Home group for twelve years after moving down from London where he also worked in offender support for a huge twenty-one years. There are several of us in the team and we don’t just love to support our customers, we’re there for each other too! Niki, and Saikat have worked here almost as long as Richard - and Heather has been here even longer!  Lisa and Lara and have all been with us just over 12 months - don’t worry we will look to hire you if your name doesn’t start with an L! Many previous colleagues from our team have moved on to progress their careers within the Criminal Justice System after working at Home Group.

We are currently investing in the team by arranging training with the Local Probation Service that will enhance their capabilities and skills and help them to support our customers. When you join there is lots of scope for personal growth and development. But if you are happy doing your own thing then that is great too!

Working hours
We provide 24-hour support to our customers every day, so you’ll work on a rota basis and take your turn working weekends and bank holidays. Our fixed shifts are on a 4 day on and 2 day off, with a working pattern of early shifts from 7 am - 3pm, and late shifts from 2pm - 10pm.  We need you to be flexible to meet the needs of our customers, but we aim to give you the time you need to spend time doing the things that matter to you! If you would rather work for us on a casual basis, we can help you with that too.

Looking for a more flexible working pattern? You can also join us on a flexible basis by being part of our bank.  You can work hours that fit around your current commitments or even pick up some additional shifts to your main role to earn some extra cash and get paid on a weekly basis.

About you
Ideally you have a background in Offender Management, but that isn't a deal breaker. You might have studied for a Criminology degree, here you find that we nurture your talent! This role has been a great stepping stone to several former colleagues, who've gone on to forge excellent careers in Justice and Offender Management. 

You are resilient, calm and supportive, and whilst you care passionately about your customers and making a difference to their lives, you will be working with them to manage their risk. You also know when to take a step back, and are able to work independently and find great solutions that meet your customer's needs.

To make sure that we keep our records straight, and customers safe, it's really important that you are technologically savvy (or at the very least not a technophobe!) It’s also important that you are a real team player and relationship builder so that you can maximise the partnerships we have with external agencies.

Finally, we're also pretty flexible, and need you to be as well. It would be amazing if you have worked in this type of environment before, however what matters most to us and our customers is that you care and have a positive and energetic approach. Just let us know in your cover letter why you have a passion for working here.

You will help shape our services, undertake risk assessments, support planning, goal setting and regular reviews.  You’ll also guide and allocate tasks to our Support Workers too.  It’s really important to us that you have time to what you are really passionate about; making a real difference to our customers lives.   So to free up your time, you’ll be given the latest IT kit, which could include a Surface Pro tablet and smart phone, supported by our new online integrated IT system which means that you don’t have to be in the office as you can complete support plans on the go. 

If you are successful, we need you to have an Enhanced Disclosure Check through the Disclosure and Barring Service which we’ll pay for. 

What’s in it for you?
There’s lots!  Including: competitive salaries, 25 days paid holiday a year rising by 1 day per year up to 30 days, with the ability to purchase an extra 5 days, a contributory occupational money-purchase pension scheme with life assurance, salary sacrifice schemes including cycle, car, technology and heavily discounted AA membership, gyms and savings on high street stores, holidays and restaurants amongst many others.

Want to know more?
If you’re not reading this advert on our careers pages, press the APPLY NOW button to access lots of useful stuff! You can download the Support Coordinator job description, and learn all about us and learn all about us on the about Home Group pages. We’ve also got these brilliant videos that show you all about working at Home Group!

To Apply
Just upload your CV and really importantly, your covering letter (don’t forget to attach this, as we really want to know more about you!) We’ve also got some great templates to help you (if you need them).  

You’re unique!
Home Group play a big part in tackling prejudice and discrimination, not just for our customers, but colleagues too! You can be yourself here, because we value everything that makes you unique. So whatever your age, race, sexuality, disability, religion, or gender identity, we recognise and celebrate our differences. Together we make Home Group a great place to work!
Work Locations: Exeter (Howell Road) Prospect House Howell Rd Car Park Exeter EX4 4EY

Apply Now

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